Backed by GV.
About the role
Lead and transform Nomad’s customer support function into an AI-first, omni-channel support ecosystem. Act as the bridge between Customer Support, Product, Engineering, and connectivity partners.
What they're looking for
- Minimum 7 years of experience in Customer Support roles, preferably across both B2B and B2C
- Proven experience managing outsourced support vendors and global L1 support teams
- Experience handling support budgets, SLAs, and performance metrics
- Excellent written and spoken English communication skills
- Strong analytical and data-driven decision-making skills
- Bachelor’s degree in IT, MIS, English, or related field
More about this role
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.
Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.
LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.
Lead and transform Nomad’s customer support function into an AI-first, omni-channel support ecosystem.
Act as the bridge between Customer Support, Product, Engineering, and connectivity partners.
Manage global L1 teams and third-party vendors to ensure high-quality and cost-efficient support.
Drive customer satisfaction, brand reputation, and operational excellence...
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