Backed by GV.
About the role
Omnichannel Customer Communication: Promptly and accurately respond to inquiries from overseas customers via email, Live Chat, phone, and social media channels. Effectively handle customer complaints and feedback. Problem Solving & Follow-up: Gain a deep understanding of customer needs by gathering and analyzing their feedback. Coordinate with cross-functional teams (e.g., Tech, Product, Logistics) to track and resolve complex technical or operational issues, ensuring timely updates to customers.
What they're looking for
- Diploma or above, major in Computer Science or Information Technology (IT) is preferred
- 2+ years of customer service experience in Internet, Cross-border E-commerce, SaaS, or BPO industries, with a thorough understanding of full customer service workflows
- Excellent English proficiency in listening, speaking, reading, and writing. Able to communicate smoothly with overseas customers in written and spoken English. Fluent English speakers will be prioritized
- Willing to work early shifts (strong time management and stress resistance are required)
- Strong service-oriented mindset and high empathy, with the ability to handle and soothe frustrated customers effectively
- Strong logical thinking with solid analytical and problem-solving capabilities
More about this role
Nomad eSIM is one of the fastest-growing players in global connectivity, enabling seamless access to high-speed mobile data in over 200 destinations through a fully digital eSIM platform. Our consumer app delivers a premium, app-first experience with instant activation, transparent prepaid pricing, and reliable multi-network coverage across key global markets. Trusted by millions of travellers worldwide, Nomad consistently ranks highly across app stores and review platforms, reflecting a strong focus on product quality, ease of use and customer experience.
Part of the LotusFlare ecosystem, Nomad combines startup speed with the backing of a Silicon Valley telecoms technology company whose cloud-native platform powers digital services for leading global operators. This means we do not just build on telecom infrastructure, we own and operate it at scale.
While our consumer product serves millions of travellers worldwide, Nomad today is a multi-layered business:
B2C: A leading global travel eSIM app
Enterprise (B2B2C): Embedded connectivity for banks, fintechs, airlines and travel platforms
Wholesale: Powering other eSIM providers with our technology and global infrastructure
Through...
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