Backed by GV.
About the role
Prior experience supporting B2B2C products , with a strong understanding of associated challenges and operational considerations. Hands-on experience with cloud-native platforms such as AWS, Azure, or GCP, along with virtualization technologies.
What they're looking for
- Bachelor’s or Master’s degree in Science/Engineering, or significant equivalent industry experience
- 8+ years of experience in technical support or a similar customer-facing technical role
- Strong understanding of application architecture, APIs, and distributed systems
- Experience with API troubleshooting tools , error handling, and request/response analysis
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
- Experience working with AWS, Azure, or GCP and virtualization technologies
More about this role
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.
Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.
LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.
Prior experience supporting B2B2C products , with a strong understanding of associated challenges and operational considerations.
Hands-on experience with cloud-native platforms such as AWS, Azure, or GCP, along with virtualization technologies.
Strong experience in application troubleshooting , including log analysis, API debugging, and database-level...
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