Lumana provides a hybrid cloud video security and video surveillance system powered by agentic AI to help improve physical security, safety, and operations. Backed by Norwest.
About the role
Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1-3 years in technical support, system engineering, or IT operations roles with experience troubleshooting TCP/IP, DNS, DHCP, routing, firewalls, and network connectivity
- Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field
- Demonstrated ability to troubleshoot under pressure with urgency and precision
- Strong analytical and documentation skills
More about this role
Lumana helps organizations turn video into action. Our AI video security platform helps customers improve safety, strengthen security, and respond faster when it matters most.
Founded in 2021 and backed by leading Silicon Valley investors, we’re growing quickly. Here, you’ll think big, move fast, and own work that has a visible impact.
The Technical Support Engineer will ensure the reliability and performance of our deployed systems. In this hands-on role, you’ll troubleshoot complex hardware and software issues across our full stack—including networking, edge devices, and cloud-connected components. You'll partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness.
Remote within the U.S. Eastern Time Zone ; hybrid for candidates based in New York City. Candidates must reside in the Eastern Time Zone.
Evenings & Weekend Technical Support Engineer
$70,000–$90,000 annually, based on the candidate’s geographic location (Tier 1 vs. Tier 2), local market benchmarks, relevant experience, and certifications.
Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and...
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