Backed by a16z and Founders Fund.
About the role
We are looking for an experienced safety leader with deep Trust & Safety experience to help turn Lyft’s Trust & Safety strategy into impact at scale, with the final shape of this role informed by the strengths of the leader we bring on. This is a highly visible leadership role within Lyft’s Safety & Customer Care organization. You will report to the Senior Director and General Manager of Trust & Safety and sit on the Trust & Safety leadership team.
What they're looking for
- 10+ years of relevant professional experience, with significant experience in Trust & Safety, safety, risk, integrity, customer operations, platform operations, or another closely related field
- Deep, direct experience leading at least two Trust & Safety functions (e.g. product and policy, policy and operations, operations and programs) at scale is required
- Experience leading Trust & Safety at a scaled consumer technology, marketplace, mobility, social, sharing-economy, or other platform business
- 5+ years of significant people leadership experience, including demonstrated success managing individual contributors, managers or senior leaders, and leaders of leaders
- Demonstrated experience owning significant budgets and making strategic tradeoffs
- Experience building scalable operating models, processes, governance mechanisms, and performance-management systems
More about this role
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Safety is fundamental to the Lyft experience and to the trust riders, drivers, and our broader communities place in our platform. Lyft’s Safety and Customer Care team works through product, technology, data, policy, and operations to prevent harm before it happens, respond compassionately when it does, and continuously learn from every incident in efforts to make Lyft the safest way to get around.
We are looking for an experienced safety leader with deep Trust & Safety experience to help turn Lyft’s Trust & Safety strategy into impact at scale, with the final shape of this role informed by the strengths of the leader we bring on. This is a highly visible leadership role within Lyft’s Safety & Customer Care organization. You will report to the Senior Director and General Manager of Trust & Safety and sit on the Trust & Safety leadership team. You will additionally partner deeply with Product, Engineering, Data Science, Research & Design, Legal, Compliance, Risk, Communications, Finance, and other teams across...
Browse similar: Startup jobs · San Francisco Bay Area