Backed by a16z and Founders Fund.
About the role
Lyft’s Safety Team is looking for a caring and empathetic individual to be part of the highest level of Safety response. This person will assist and support current Compassionate Care Sr. Associates and Specialists as the first response to customers involved in the most egregious incidents that occur on the Lyft platform. You must be able to provide a sense of comfort to customers involved in traumatic situations, as well as identify potential ways we can support them as they move forward and recover.
What they're looking for
- 2+ years experience in managing multiple cases while supporting customers involving extremely sensitive customer issues
- Experience in a fast-paced, growing environment
- Able to manage their own stress levels while providing world-class care to customers who have been through a potentially severely traumatic incident
- Proven ability to operate and demonstrate sound judgment in gray areas and under high pressure
- A great listener, empathetic, and sensitive to our individual community members’ needs
- Impeccable communication skills, both written and verbal
More about this role
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft’s Safety Team is looking for a caring and empathetic individual to be part of the highest level of Safety response. This person will assist and support current Compassionate Care Sr. Associates and Specialists as the first response to customers involved in the most egregious incidents that occur on the Lyft platform. You must be able to provide a sense of comfort to customers involved in traumatic situations, as well as identify potential ways we can support them as they move forward and recover.
You must be comfortable working with Safety and Customer Cares team members, acting as the subject matter expert for all things Safety-related. Communicating confidently, efficiently and effectively is key, turning complex incidents and customer needs into concise reports for Safety leadership. We’re looking for someone who has the confidence and creativity to continue elevating Lyft’s Safety Support as the standard in world-class customer care.
- Be a strong, caring, and empathetic victim advocate for the Lyft...
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