Lyra is your partner in building a culture that celebrates mental well-being. Learn more about how to partner with Lyra and transform workforce mental health. Backed by Greylock and IVP.
About the role
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in customer success or a related field, ideally within HR, employee benefits, or healthcare
- Experience managing employer accounts with headcounts within the 1,000-5,000 range (or similar mid-market complexity)
- Demonstrated ability to operate effectively in fast-paced environments and navigate ambiguity with autonomy
- Strong commercial acumen with direct experience managing renewals and driving customer utilization metrics
- Excellent verbal and written communication skills, with a track record of gaining trust quickly and using data storytelling to influence stakeholders
- Ability to leverage AI and software tools to automate tasks, optimize workflows, and drive operational efficiency
More about this role
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results.
You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally...
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