Mach Industries is building faster, smarter defense infrastructure for the modern era. Backed by Khosla and Sequoia.
About the role
We are seeking a proactive and customer-focused Help Desk Technician to provide both Level 1 and Level 2 technical support within our growing organization. The successful candidate will be the first point of contact for technical assistance and will handle a wide range of IT support requests, from basic troubleshooting to more complex technical issues. You will play a critical role in ensuring that IT systems and services run smoothly and efficiently day-to-day. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in IT support or help desk roles
- Proficiency with Windows and macOS operating systems
- Experience with Active Directory, Google Suite, Microsoft 365, and basic network troubleshooting
- Familiarity with hardware setup, installation, and troubleshooting (e.g., laptops, desktops, printers)
- Understanding of basic network concepts (IP addresses, subnets, DNS, DHCP)
- Experience with help desk ticketing systems (e.g. Jira and ServiceNow)
More about this role
Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition.
Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security.
We are seeking a proactive and customer-focused Help Desk Technician to provide both Level 1 and Level 2 technical support within our growing organization. The successful candidate will be the first point of contact for technical assistance and will handle a wide range of IT support requests, from basic troubleshooting to more complex technical issues. You will play a critical role in ensuring that IT systems and services run smoothly and efficiently day-to-day.
- Serve as the first point...
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