Mach Industries is building faster, smarter defense infrastructure for the modern era. Backed by Khosla and Sequoia.
About the role
We are seeking a proactive, customer-focused IT Support Technician to serve as the first line of IT support for approximately 600 employees across our organization. The successful candidate will provide Level 1 and Level 2 technical support, including ticket management, device provisioning, employee onboarding and offboarding, and desk-side support at headquarters and remote sites without dedicated IT personnel. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years in IT support at a company of 200+ people
- Windows and macOS troubleshooting, Microsoft 365, Okta or an equivalent identity provider, MDM enrollment (Intune or Jamf), printers, conferencing/AV
- ITSM ticketing (Jira Service Management or similar) and clear ticket writing
- Awareness of NIST SP 800-171 and ITAR obligations as they apply to support work
- Available to work extended hours and weekends as needed
- Willingness to travel around 10-20% as needed during new site development
More about this role
Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition.
Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security.
We are seeking a proactive, customer-focused IT Support Technician to serve as the first line of IT support for approximately 600 employees across our organization. The successful candidate will provide Level 1 and Level 2 technical support, including ticket management, device provisioning, employee onboarding and offboarding, and desk-side support at headquarters and remote sites without dedicated IT personnel. This role plays a critical part in maintaining the security and efficiency of...
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