Transform teaching and learning with an AI platform built for school districts. Deliver safer, smarter, and more personalized education at scale with MagicSchool. Backed by Bain Capital Ventures.
About the role
Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms
- Experience supporting Product-Led Growth (PLG) teams or strategies
- Experience in high-growth, startup-like environments where agility and prioritization are critical
More about this role
WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love .
Responsibilities
Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements
Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production
Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip
Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues
Write and maintain prompts, agent instructions, and templates the team can reuse
Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth
Leading...
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