MaintainX is a CMMS and EAM platform that helps industrial teams reduce downtime, improve efficiency, and optimize asset performance with AI insights. Backed by Bessemer.
About the role
Serve as a trusted advisor: Build deep relationships with customers and understand their maintenance and reliability objectives. Become a go‑to resource on predictive maintenance, condition‑based monitoring, and asset performance. Drive value realization: Help customers define success metrics and quantify ROI from predictive maintenance. Review usage and key performance indicators, perform Quarterly Business Reviews, and recommend strategies to improve asset health, reduce downtime and optimize maintenance costs. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in Customer Success or a similar customer‑facing role within a B2B SaaS company. Experience supporting enterprise accounts with complex implementations and multiple stakeholders
- Familiarity with industrial maintenance practices and predictive maintenance concepts. You have worked with or have a strong interest in IoT sensors, machine data, SCADA/PLC systems, Ignition, MQTT or other OT data sources
- Proven ability to translate technical concepts into business value. You can explain how streaming data from equipment leads to usage‑based maintenance and condition‑based work orders, and how predictive analytics reduces downtime and maintenance costs
- Strong communication and interpersonal skills. You build rapport easily, can lead training sessions for both technical and non‑technical audiences, and are comfortable presenting to executives and frontline teams alike
- Analytical mindset. You enjoy digging into data to track adoption, usage patterns and ROI, and you use insights to drive action
- Comfortable working in a fast‑paced, dynamic environment and collaborating across multiple teams
More about this role
MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 15,000 customers , including McDonalds, Michaels, Cintas, Redimix, and U.S. LBM, use MaintainX to cut unplanned downtime and run better operations, across 16 million managed assets and 92 million completed work orders.
In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions , the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.
As the Customer Success Manager (CSM) – Asset Intelligence, you will be responsible for helping customers adopt MaintainX’s asset intelligence solutions. You will partner with operators, reliability engineers, and IT leaders to integrate live equipment data into MaintainX, connect sensors and operational technology (OT) systems, and ensure customers realize measurable return on...
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