AI Recruitment Software designed to source and hire candidates faster. Tailored for HR teams, recruitment agencies, and headhunters. Backed by Peak XV.
About the role
We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship, or other class protected by applicable law. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in a SaaS Customer Success, Account Management, Implementation, Operations, or Onboarding role
- Understanding of customer onboarding, data migrations, and technical troubleshooting
- Strong organizational and project management skills to handle multiple accounts and processes simultaneously
- Ability to work cross-functionally with Customer Success, Support, and Product teams
- Excellent attention to detail and documentation skills to track and ensure a seamless onboarding journey
- Tech-savvy with experience using CRMs (HubSpot), ticketing systems (JIRA, Intercom), and data migration tools
More about this role
Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries.
Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.
Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.
About the Role
As an Implementation & Client Success Manager , you will play a crucial supporting role in ensuring the smooth onboarding of large enterprise and high-value accounts . You will work closely with the Customer Success Team to handle operational tasks, streamline onboarding workflows, and track key milestones—allowing CSMs to focus on relationship building, adoption, and retention .
Working hours : 5pm to 2am
- Own the execution of onboarding workflows , ensuring all tasks are completed in a timely and structured manner.
- Manage operational processes, including:
-...
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