AI Recruitment Software designed to source and hire candidates faster. Tailored for HR teams, recruitment agencies, and headhunters. Backed by Peak XV.
About the role
Customers are at the center of Manata,l and so are you as our Support Engineer. You are the bridge between our Customer Success (CS) and Product/Engineering team to enhance the customer experience throughout their whole Manatal journey. For this, you will partner with our CS team and clients in over 130 countries to resolve their troubles & propose new ways to better leverage Manatal for their needs.
What they're looking for
- Fluency in English, written and verbal
- Experience working in a technical support, product support, solutions engineering, or similar role
- Strong exposure to customers and experience independently managing customer calls involving complex technical issues or product discussions
- Empathy for customers to understand their problems and translate them into engineering and product requirements
- The ability to learn quickly and continuously build deep product knowledge
- Hands on experience debugging complex technical issues
More about this role
Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries.
Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.
Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.
Customers are at the center of Manata,l and so are you as our Support Engineer. You are the bridge between our Customer Success (CS) and Product/Engineering team to enhance the customer experience throughout their whole Manatal journey. For this, you will partner with our CS team and clients in over 130 countries to resolve their troubles & propose new ways to better leverage Manatal for their needs.
- Partner with our Customer Support team on complex technical issues to provide the best support to our clients. Review and analyze reported issues thoroughly and provide clear next steps...
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