Mantle is the institutional infrastructure connecting real-world assets to on-chain capital markets. Explore issuance, allocation, and ecosystem partners. Backed by Y Combinator.
About the role
We are looking for a Customer Support Lead to be the voice of Mantle for the families we serve. Behind every family is a real situation, and when they reach out, they need someone who is fast, warm and genuinely helpful. You will work side-by-side with the founders, product and engineering to make sure every family gets real results, and turn what you learn into a better product. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of customer support or customer experience experience, ideally at a consumer startup or high-growth company
- Experience supporting customers through complex or sensitive situations with empathy and good judgment
- Hands-on experience with support tools (e.g. Zendesk, Intercom, Front)
- Track record of building processes and documentation from scratch
- Excellent written communication
- AI adept: savvy with AI tools (LLMs, agents) to increase your own personal leverage
More about this role
We’re building an AI agent to help families support their aging parents ( origin story here ).
Over 40M “sandwich generation” Americans currently manage their parent’s affairs. Keeping mom/dad safe and supported is like a second job: it’s time-consuming, stressful and on top of their already busy lives. We believe that managing our parents’ affairs should feel under control, easier and lower stress.
Co-founded by serial entrepreneur partners including Ted Zagat , who sold his previous businesses to Slack ( announcement here ) and Google (Zagat restaurant guides).
We are looking for a Customer Support Lead to be the voice of Mantle for the families we serve. Behind every family is a real situation, and when they reach out, they need someone who is fast, warm and genuinely helpful. You will work side-by-side with the founders, product and engineering to make sure every family gets real results, and turn what you learn into a better product.
This is a role for a builder. In the early days, you'll be answering tickets, onboarding families and handling tricky situations yourself. It's not just about support; it's about the unglamorous work of documenting every issue, writing the...
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