Material Security provides phishing protection, account takeover prevention, and email DLP for Google Workspace and Microsoft 365. Backed by South Park Commons and Amplify.
About the role
Fully own your book of business which will consist of 12-18 accounts totaling $2-5M ARR. Build and nurture strong relationships within your book to help your accounts get as much value out of our products as possible. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Proven Track Record: 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments, cybersecurity or identity management experience is a big plus
- Expert Technical Acumen: 5+ years of domain expertise in a security product, cloud email, Google Workspace/Microsoft 365, SSO, or equivalent, and hands-on work in SQL or writing code, including custom API-based integrations required
- Collaboration: You have experience working closely with Engineering, Product, Support, and Sales teams to improve customers’ experiences throughout their lifecycle, and thrive in a collaborative environment
- Material Security is a remote-first workplace with an office in San Francisco, California
- By clicking "Apply for this Job", you acknowledge that you have read the California Candidate Privacy Notice Regarding Use of Personal Information and hereby agree to its terms
More about this role
Material Security is looking for a Senior Technical Customer Success Manager (Sr. TCSM) who excels at creating fanatic customers for life. Our customer experience is a competitive advantage and this role is key to defending that advantage. You will be the face of our company for our customers. You will work closely with our customers to drive successful product adoption, expansion and retention. You’ll become an integral part of our CS organization that is constantly evolving - you won’t just run a predefined playbook, you’ll help write it. Success in this role is seeing your customers become vocal champions of our company and product, along with helping mature our Customer Success organization.
Fully own your book of business which will consist of 12-18 accounts totaling $2-5M ARR.
Build and nurture strong relationships within your book to help your accounts get as much value out of our products as possible.
Provide advanced product-level technical expertise, leading customer onboarding, complex deployments and resolving intricate technical challenges
Build and act on account plans that move the customers forward through each lifecycle stage from adoption through to...
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