We make the best chips physically possible for the large model needs of frontier labs.
About the role
Serve as the first point of contact for Help Desk issues, triaging and resolving or escalating them Provision laptops and user accounts for new employees, and deprovision them for departures
What they're looking for
- 2–4 years of experience in IT support, help desk, or a similar role, ideally at a startup or other fast-paced environment
- Know Google Workspace administration, GitHub, and Linux, and have basic networking and security knowledge
- Are highly organized, detail-oriented, and write and communicate clearly
- Learn new tools quickly, act first and course-correct, and stay effective when priorities shift
- Handle sensitive and confidential information with discretion
- Are based in, or willing to relocate to, the San Francisco Bay Area and can work on site in Mountain View three days per week
More about this role
MatX's mission is to make the world’s best AI models run as efficiently as allowed by physics, bringing the world years ahead in AI quality and availability.
MatX is seeking an organized, self-starting Help Desk / Desktop Support Technician. You'll be the first point of contact for IT support for a hundred-plus users, help maintain their fleet of MacBook, ChromeOS, and Linux devices, provision new user accounts, and keep our office technical infrastructure running.
This role is based in our Mountain View, CA office and requires at least three days per week on site. You'll report to the IT team.
Serve as the first point of contact for Help Desk issues, triaging and resolving or escalating them
Provision laptops and user accounts for new employees, and deprovision them for departures
Assist with procurement and deployment of hardware, including MacBook, ChromeOS, and Linux devices
Help keep the device fleet up to date, enrolled in mobile device management (MDM), and compliant with our security baseline
Assist with corporate mobile device and BYOD (bring-your-own-device) enrollment
Maintain conference room audio/video equipment and office networking
Track action items and projects to...
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