Maven helps companies retain talent, improve health outcomes, and reduce maternity and fertility costs. We support every path to parenthood: Pregnancy, Fertility, Egg Freezing, Adoption, Surrogacy, Infant Care, Breastmilk Shipping, and Manager Training. Backed by General Catalyst and Sequoia.
About the role
Maven is looking for a high-energy, passionate, and detail-oriented Senior Associate to join our Client Success Team. As part of Maven’s Client Resources Team, you will play a critical role in supporting Maven’s rapidly growing SMB segment, a high-volume book of business with a high level of responsibility and visibility across the organization. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years experience in account management or client services role in digital health, healthcare, benefits or SaaS companies
- Ability to prioritize and manage multiple tasks, strong track record of high client satisfaction ratings and proven renewal success
- Strong verbal, written, and presentation skills, ability to communicate clearly and influence internal and external stakeholders
- Strong interpersonal skills, must be able to develop and grow relationships with clients
- Experience in working with the full lifecycle of customer success post sales (driving adoption, trainings/webinars, upsells, and account management)
- Ability to prioritize and manage multiple tasks
More about this role
Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com
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