Discover our leading eClinical tools for faster, more accurate clinical trial research. Request your demo today. Backed by Ulu Ventures.
About the role
Key Metrics for a Technical Support Representative (Measured Quarterly): Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Flexibility to work schedule aligned with Asia Pacific region when required
- Bachelor's degree or equivalent combination of education and experience
- Experience with phone and e-mail support
- Excellent communications skills, both written and oral
- Experience giving presentations, training, or related activity
- Experience with Salesforce, SaaS technology, software support
More about this role
At Medrio, our purpose is to save 1,000,000 lives by providing clinical researchers with the software tools necessary to chase the next breakthrough in public health. Our success is defined by our customers’ ability to accelerate their research, eliminate hurdles, and maximize their return on investment. We’re committed to supporting our customers (primarily sponsors and CROs in early phase pharma, medical device, and diagnostic clinical research) along their journey of medical discovery.
Medrio is looking for an enthusiastic and talented individual with a passion for providing a positive customer experience. Our team is focused on results and maintains a high customer satisfaction rating. The role of the Technical Support Representative is to help maintain and bolster customer happiness. This entry-level position will enable you to learn best practices in customer service, operations, gain expert-level product and industry knowledge, interact with all internal teams and get in on the ground floor with a growing company. Medrio's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Medrio's continued growth.
- Receiving,...
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