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Senior Software Technical Program Driver - OEM and NCP Escalations

Mellanox · US, CA, Santa Clara · On-site

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About Mellanox

NVIDIA end-to-end network management solutions enable monitoring, management, analytics and visibility. Backed by Sequoia.

About the role

We are seeking a skilled, motivated Senior Software Technical Program Driver to lead our efforts in crafting innovative compute software solutions for key sectors. Our work has made major impact in various fields, and is used across leading enterprise customers, academic institutions, start-ups, and industry. We need passionate, hard-working, and creative people to help us reach our engineering goals! Applications for this job will be accepted at least until November 13, 2026. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Lead status meetings, proactively addressing challenges, addressing customer concerns, and serving as the central point of contact for building and upholding release schedules and the prioritized release plan of record
  • Develop and maintain schedules, proactively identifying risks and formulating risk management strategies for multiple parallel work streams
  • Internally translate customer requirements into actionable achievements and tasks, ensuring customers are continually informed about issue statuses
  • Collaborate with various internal teams and third-party partners across different time zones, as necessary, to resolve customer issues and oversee customer releases
  • Bachelor of Science in Electrical Engineering or Computer Science or equivalent experience
  • 10+ years proven experience in a similar or related role with 5+ years of experience in driving down Software / Hardware customer escalations
More about this role

We are seeking a skilled, motivated Senior Software Technical Program Driver to lead our efforts in crafting innovative compute software solutions for key sectors. Our work has made major impact in various fields, and is used across leading enterprise customers, academic institutions, start-ups, and industry. We need passionate, hard-working, and creative people to help us reach our engineering goals!

  • Collaborate closely with Software Development Managers, Engineers, Product Marketing, Customer Program Management, Quality Assurance, and other logistics personnel to establish and implement streamlined processes for the development of advanced Compute software solutions for cloud service providers, automotive and NCP customers.
  • Work closely with Customers and Customer Program Managers on software issues, including technical feedback from NCPs and partners. Additionally, you will be responsible for the continuous improvement and maintenance of all processes related to enterprise support.
  • Lead status meetings, proactively addressing challenges, addressing customer concerns, and serving as the central point of contact for building and upholding release schedules and the...

Read the full posting on Mellanox's site ↗

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