Secure your agentic enterprise with the Menlo Browser Security Platform. Get zero-day threat prevention, secure access, and data security in one unified platform. Backed by General Catalyst.
About the role
As a Customer Success Manager at Menlo Security, you will be the primary partner for our mid-market and emerging enterprise customers, ensuring they successfully adopt and find value in our Isolation-powered Cloud Security Platform. You will manage a diverse portfolio of accounts, guiding them through the post-onboarding journey to drive product health, long-term retention, and steady growth.
What they're looking for
- Experience: 3–6 years of experience in Customer Success, Account Management, or a technical client-facing role (B2B SaaS experience is a must)
- Education: Bachelor’s degree in a relevant field or equivalent practical experience
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
- Organization: Proven ability to manage a high volume of accounts and prioritize tasks effectively in a fast-paced environment
- Technical Interest: A foundational understanding of cybersecurity concepts like cloud security, network security, and zero trust
- Tools: Experience with CRM software (Salesforce) and Customer Success tools (Gainsight) is preferred
More about this role
Menlo Security is the leader in Browser Security for human and agentic workforces. Our mission is to enable humans and agents to connect, communicate, and collaborate securely, without compromise. The Menlo Browser Security Platform protects organizations from cyberattacks by stopping threats across the web, documents, and email before they reach the user. With Menlo Agent Runtime Security (MARS), that protection now extends to the AI agents working alongside every employee. Menlo Security is trusted by major global businesses, including Fortune 500 companies and government agencies, to protect their most valuable asset, their data, and is backed by top-tier investors.
As a Customer Success Manager at Menlo Security, you will be the primary partner for our mid-market and emerging enterprise customers, ensuring they successfully adopt and find value in our Isolation-powered Cloud Security Platform. You will manage a diverse portfolio of accounts, guiding them through the post-onboarding journey to drive product health, long-term retention, and steady growth. This role is ideal for a proactive professional who excels at building functional relationships, solving problems, and...
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