Merge is the infrastructure layer for production AI. One platform connects your products and agents to every API, tool, and LLM they need to run at scale. Backed by Accel and NEA.
About the role
Provide top-tier support to customers via online chat, email, Slack/Teams and screen-share meetings. Troubleshoot technical issues and drive creative solutions to customers in a timely manner.
What they're looking for
- 2+ years of experience in technical support, customer facing engineering, or solutions engineering roles
- Computer science background or other technical/quantitative orientation
- Excellent verbal and written communication skills
- Strong work ethic, a customer-first mindset, goal-oriented approach, and great attention to detail
- Strong problem-solving skills, experience with scripting for debugging and one-off analyses is a plus
- Prior startup experience is a plus
More about this role
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.
Technical Support Engineer at Merge
As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal...
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