Merz Aesthetics is extremely proud to offer a portfolio of trusted aesthetic products, renowned by patients around the world. Backed by North Carolina Biotechnology Center.
About the role
The Customer Solutions Agent is responsible for delivering seamless, energetic, and professional support to customers. This role includes responding to inbound calls, processing order requests, and managing invoice and payment needs, while also proactively offering and promoting programs and products. Communicating effectively to resolve issues and ensuring a positive experience, all interactions utilize various systems to understand and enhance the customer journey. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- High School
- 1-2 years Experience in Customer Service function
- Excellent listening, probing and problem-solving skills
- Superior verbal and written communication skills
- Ability to work in a high-pressure environment and deal effectively with Customers by providing caring & knowledgeable responses and diffusing escalated situations with goal of one call resolution
- Skilled at navigating & multitasking in CRM, telephony system and other relevant order fulfillment ERP applications while interacting with customers on the phone, preferably SAP, Salesforce Service Cloud & NICE inContact
More about this role
Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.
The Customer Solutions Agent is responsible for delivering seamless, energetic, and professional support to customers. This role includes responding to inbound calls, processing order requests, and managing invoice and payment needs, while also proactively offering and promoting programs and products. Communicating effectively to resolve issues and ensuring a positive experience, all interactions utilize various systems to understand and enhance the customer journey.
- Customer Support
Provide support to general queue of inbound phone calls, utilizing probing questions, problem solving and listening skills to understand issues, anticipate needs and ensure prompt resolution...
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