Complete real-time patient context from every source that matters - transformed into relevant intelligence for your care teams and their AI agents. Backed by Y Combinator.
About the role
As the Head of Customer Success , you will lead Metriport’s customer facing function that owns the full customer life cycle post sales. This means everything from our implementation efforts during pilot period to our expansion and renewal efforts.
What they're looking for
- Experience: 7+ years of experience with at least 5+ years of experience in Customer Success, Account Management, Solutions or Implementations
- Role Relevancy: Previous Head of CS, Head of Account Management, Head of Implementations, etc
- Account Specific Experience: Experience managing both large enterprise accounts and larger volumes of mid-tier and startup accounts
- Company Specific Experience: Experience working at an early stage startup and seeing Customer Success grow from 1 to 100. Specifically, you’ve been at an early stage startup between Seed and Series C
- Autonomy: Comfortable taking an ambiguous objective, breaking it down to ensure alignment, identifying the most efficient way to accomplish it, and executing
- Eng Experience: You were an engineer in a past life and still use your skills within non-engineering roles
More about this role
Medical data exchange is one of the biggest unsolved problems in US healthcare. If you've spent any real time in the healthcare system, you've felt it, and it only gets worse the sicker and older you get. Metriport exists to fix that. We connect to the data sources the healthcare providers of tomorrow need, take raw data that's unusable in its source form, and turn it into a single clean format that care teams, and their agents, actually use to improve outcomes. Record retrieval across thousands of legacy systems and antiquated data pipes that used to take weeks now takes seconds. Clinicians walk into appointments with the full patient picture already in hand, and that speed can mean spotting a condition early enough to actually treat it.
We're not a healthcare company. We're a technology company that happens to operate in healthcare, and we build every layer ourselves: connect, transform, and insight. Legacy EHRs were built to get providers paid, not to serve the clinical experience. We're building what should have existed instead: the system of record for all of US healthcare. We started in data exchange. Today we compete with the largest data platforms in the space. Tomorrow we...
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