Complete real-time patient context from every source that matters - transformed into relevant intelligence for your care teams and their AI agents. Backed by Y Combinator.
About the role
As a Technical Account Manager at Metriport, you'll be the technical bridge between our production customers and our product – ensuring they continuously can extract maximum value from Metriport's platform while building the kind of trust that makes expansion a natural outcome. This is not a traditional account management role. You’re technically fluent, spot customer needs with ease, and can hop on a call with a customer's team (engineering, clinical, etc.) and immediately earn their respect and consideration.
What they're looking for
- Experience: 7+ years working in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer) with 4+ years at one company. You’ve also dabbled in formal or informal Technical Sales roles and efforts
- Technical Fluency: Experience working on a technical product. Comfortable reading API documentation and translating technical concepts to non-technical stakeholders (and vice versa)
- Company Experience: We’re looking for a team member who has experience at both an early stage startup and a later stage company that has scaled Customer Success (Series D or larger)
- Core Competency : Expert at managing complex enterprise deals for extended periods of time and increasing customer usage
- Ambiguity Tolerance: You thrive in fast-paced environments and know how to drive projects to completion without a playbook
- Location: Based in San Francisco (or willing to relocate). Our team prioritizes collaborating in person together as frequently as possible during the week
More about this role
Medical data exchange is one of the biggest unsolved problems in US healthcare. If you've spent any real time in the healthcare system, you've felt it, and it only gets worse the sicker and older you get. Metriport exists to fix that. We connect to the data sources the healthcare providers of tomorrow need, take raw data that's unusable in its source form, and turn it into a single clean format that care teams, and their agents, actually use to improve outcomes. Record retrieval across thousands of legacy systems and antiquated data pipes that used to take weeks now takes seconds. Clinicians walk into appointments with the full patient picture already in hand, and that speed can mean spotting a condition early enough to actually treat it.
We're not a healthcare company. We're a technology company that happens to operate in healthcare, and we build every layer ourselves: connect, transform, and insight. Legacy EHRs were built to get providers paid, not to serve the clinical experience. We're building what should have existed instead: the system of record for all of US healthcare. We started in data exchange. Today we compete with the largest data platforms in the space. Tomorrow we...
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