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About the role
Drive strategic investments and prioritization decisions that balance customer experience, service reliability, business objectives, operational constraints, and long-term platform growth. Partner with Engineering and Business Planning teams to evolve resiliency standards, recovery objectives, capacity strategies, failover approaches, and operational readiness frameworks.
More about this role
Drive strategic investments and prioritization decisions that balance customer experience, service reliability, business objectives, operational constraints, and long-term platform growth. Partner with Engineering and Business Planning teams to evolve resiliency standards, recovery objectives, capacity strategies, failover approaches, and operational readiness frameworks. Collaborate with Sales, Marketing, Customer Success, and Support organizations to understand customer needs, align priorities, and influence product strategy and adoption. Work directly with customers to understand business needs, gather feedback, shape product direction, drive roadmap discussions, and deliver customer-facing communications that build confidence in service readiness and resiliency. Develop executive-facing recommendations regarding resiliency investments, risk management, service dependencies, business continuity strategy, and capacity planning. Drive alignment across senior stakeholders through active listening, data-driven insights, clear communication, and principled decision-making while successfully navigating ambiguity and changing business conditions. Bachelor's Degree AND 8+ years...
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