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About the role
Engage customer IT and business leaders to understand their data, application, agent, and AI priorities; define success measures and design secure, scalable solutions that drive measurable business value and production adoption. Lead hands-on architecture, proofs of concept, pilots, and production deployments, including Cloud Acceleration Factory engagements, across AI-ready data platforms, analytics, databases, AI applications, and agents.
More about this role
Engage customer IT and business leaders to understand their data, application, agent, and AI priorities; define success measures and design secure, scalable solutions that drive measurable business value and production adoption. Lead hands-on architecture, proofs of concept, pilots, and production deployments, including Cloud Acceleration Factory engagements, across AI-ready data platforms, analytics, databases, AI applications, and agents. Own end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans with the Customer Success Account Manager, and drive next best actions that generate incremental Cloud pipeline. Guide workload security, privacy, governance, sovereignty, reliability, performance, capacity, and cost optimization, including service and model retirements, and apply responsible AI principles to production AI and agent scenarios. Resolve technical blockers with account teams, partners, and engineering; act as the Voice of the Customer by sharing adoption issues, capacity constraints, product gaps, and platform readiness feedback. Create and reuse solution accelerators, reference architectures, and repeatable IP...
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