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About the role
Drive customer success. Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal in the most complex accounts of the subsidiary. Leverage agentic AI. Use Copilot prompt engineering and agent-building expertise to drive AI at scale, and define reference architectures and delivery patterns that other architects reuse. Lead technically across the account team.
More about this role
Drive customer success. Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal in the most complex accounts of the subsidiary. Leverage agentic AI. Use Copilot prompt engineering and agent-building expertise to drive AI at scale, and define reference architectures and delivery patterns that other architects reuse. Lead technically across the account team. Orchestrate virtual teams of specialists, resolve escalated technical blockers, and take architectural accountability for engagements carrying significant business, security, or regulatory risk, including work performed under national security clearance. Explore growth opportunities. Partner with technical and sales teams to identify opportunities and develop tailored solutions that drive expansion and business value realization. Grow the community. Mentor and coach less experienced architects, lead readiness and skilling sessions, contribute to intellectual property creation, and prioritize intellectual property re-use to accelerate the AI transformation journey of your...
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