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About the role
Customer Relationship Management: You will build trusted relationships with key customer business and technical stakeholders, align prioritized business outcomes, and maintain outcome-based Customer Success Plans (CSPs) that link to account plan priorities. You will run Customer Success Delivery Reviews to align stakeholders on progress, risks and value realized.
More about this role
Customer Relationship Management: You will build trusted relationships with key customer business and technical stakeholders, align prioritized business outcomes, and maintain outcome-based Customer Success Plans (CSPs) that link to account plan priorities. You will run Customer Success Delivery Reviews to align stakeholders on progress, risks and value realized. Global Account Orchestration (iCSU): You will represent the downstream markets you cover within a global account team, working with the Global team so that one global customer success strategy is executed locally. You will contribute local customer insight, adopt globally agreed priorities, targets and rhythms of business, and share practices that can be replicated across time zones. Advance Frontier Transformation: You will help customers move from AI experimentation to durable, governed advantage - identifying and prioritizing AI and Copilot use cases with stakeholders, embedding them into Customer Success Plans, accelerating readiness across data, security and governance, and orchestrating delivery from pilot to production in line with Responsible AI and security standards. Continuous Learning and One Team Impact: You...
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