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About the role
Breaks down documentation and learning initiatives into projects and ongoing operations, generating and evaluating objectives and measures of success, tracking and coordinating schedules, and using automation and AI to optimize delivery and manage dependencies across products and services.
More about this role
Breaks down documentation and learning initiatives into projects and ongoing operations, generating and evaluating objectives and measures of success, tracking and coordinating schedules, and using automation and AI to optimize delivery and manage dependencies across products and services. Partners with engineering, design, and other stakeholders to collect performance and usage metrics for quantum documentation and learning experiences, leveraging telemetry, customer listening systems, and experiments to derive insights that improve content effectiveness and developer outcomes. Defines success criteria, key performance indicators, and telemetry needs for documentation and learning programs; collaborates across teams to ensure required data is available and uses it to inform prioritization, risk management, and continuous improvement. Drives the customer supportability experience through high‑quality documentation, troubleshooting guides, and best practices, monitoring how content is used, conducting root‑cause analysis for learning or support gaps, and collaborating with support and product teams to improve the overall customer experience. Bachelor's Degree AND 4+ years...
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