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About the role
This role does require you to be available/online outside of typical business hours/weekdays, given the crisis management aspect of our team's support for cybersecurity incidents at least one per month. Serve as a primary point of contact to other incident response workstream leaders and stakeholders concerning customer communications during cybersecurity incidents, providing clear and concise written and verbal daily updates on the progress of communications content.
More about this role
This role does require you to be available/online outside of typical business hours/weekdays, given the crisis management aspect of our team's support for cybersecurity incidents at least one per month. Serve as a primary point of contact to other incident response workstream leaders and stakeholders concerning customer communications during cybersecurity incidents, providing clear and concise written and verbal daily updates on the progress of communications content. Track, manage, monitor, oversee, and orchestrate the development and finalization of external-facing communications collateral (e.g., customer notifications, Talking Points, responses to customer escalations and inquiries, blogs, etc.). Draft, edit, and approve security incident communication contents and help drive consensus with other communications stakeholders. Learn about and document the end-to-end process of supporting and communicating with customers about security incidents so that you can help identify solutions to improve and better instrument/automate these processes. Meticulously review content to avoid errors, ambiguities, and miscommunication; ensure accuracy and consistency in all communications; and...
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