Explore Microsoft products and services and support for your home or business. Shop Microsoft 365, Copilot, Teams, Xbox, Windows, Azure, Surface and more. Backed by Menlo.
About the role
Learning Strategy Development: Collaborate with Process Owners & service leads and cross-functional partners to develop a comprehensive learning and development strategy aligned with business goals. Analyze business needs, identify skill gaps, and prioritize initiatives that drive organizational capability and performance.
More about this role
Learning Strategy Development: Collaborate with Process Owners & service leads and cross-functional partners to develop a comprehensive learning and development strategy aligned with business goals. Analyze business needs, identify skill gaps, and prioritize initiatives that drive organizational capability and performance. Program Design & Delivery: Design, customize, and deliver high-impact learning programs, workshops, and interventions for Customer Operation Managers, including onboarding, Program & Licensing knowledge, technical skills training, AI-enabled tools and capabilities, and professional growth opportunities. Drive readiness and adoption of new processes, tools, and business changes by incorporating AI best practices and upskilling initiatives into learning solutions. Measurement & Evaluation: Establish metrics and assessment tools to measure learning program outcomes, impact, and ROI. Continuously improve programs based on feedback, data analysis, and evolving business needs. Change Management: Spearhead change management initiatives to facilitate effective adoption of new systems, processes, and work methodologies. Collaborate with stakeholders to ensure compliance...
Browse similar: Startup jobs