An AI native financial institution. We're making financial services fast and affordable for all, starting with accounting. Backed by Y Combinator.
About the role
Today, when a customer gets stuck, the answer comes from whoever built the feature or whoever is on the account. It's good help, but it's one at a time, it isn't written down, and the same question comes back next week. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years in customer success engineering, technical support, solutions or a technical account role, ideally at a data, martech, adtech or developer-tools company
- SQL, and comfort with APIs. You can read a schema and work out why a result came back wrong. This is the floor
- You diagnose instead of escalating. You have a real story about a hard problem you chased down yourself
- You write clearly. You've built documentation or a knowledge base that people actually used
- You'd rather fix something once for every customer than a hundred times for one
- You're in New York City or willing to relocate
More about this role
Minerva builds AI for marketing leaders. We work together with marketers to automate and accelerate their workflows with AI agents. Our agents augment the end-to-end workflow of the marketer by automating analysis, campaign planning, activation, measurement and reporting.
Customers like the NBA, Ramp, Wander, Hard Rock Stadium Group and Luxury Presence use Minerva to develop a better understanding of their customers and introduce AI specifically built to understand the customer into their commercial organizations. Our campaigns outperform other tools because we built the entire stack: from identity to enrichment to data integration as well as agents to action and report on the analysis.
We've raised $20M from The General Partnership, 8VC, Lingotto, NBA Investments, Topology Ventures, Future Positive, Background Capital and many others. Our team brings together operators and investors from Citadel, Dentsu, Bridgewater, Meta Superintelligence, Growthloop, Amazon and Lazard, alongside engineers and researchers from Berkeley, MIT, Stanford and Cambridge.
Every enterprise account has a team. The account executive owns the deal, and the account manager owns the relationship and the...
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