Self-updating documentation for startups, enterprises, and agents. Backed by Y Combinator and a16z.
About the role
Mintlify is hiring a Customer Success Manager to own the health, retention and growth of a book of Enterprise customers: companies, from fast-growing AI startups to global enterprises, that run their technical docs, help centers and internal knowledge bases on Mintlify. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years in customer success, account management or technical account management at a B2B SaaS company, owning a book of mid-market or enterprise accounts
- A track record of owning a retention number (GRR, NRR or renewal rate) and growing expansion on your book, with results you can name
- Strong commercial instincts : you understand deal structure and discount levers, can forecast renewal risk across a portfolio, and can pitch an expansion to an economic buyer in business terms
- Executive presence : you've turned a cold executive sponsor into an internal advocate and run business reviews that tell a value story, not a status update
- Technical fluency : you're comfortable with Git workflows, Markdown or MDX, web basics (HTML, CSS, JavaScript) and APIs, enough to debug why a customer's docs didn't update after a merged PR
- Comfort working with data : you can read product usage data, reconcile numbers that don't agree and turn signals into action
More about this role
We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
Mintlify is the documentation platform for the AI era. More than 20,000 companies, including Anthropic, Microsoft, Coinbase, Perplexity, Replit, Vercel, and Zapier, use Mintlify to publish docs that stay current and work for both developers and AI agents. Our customers' docs reach over 100 million people a year, and nearly half of that traffic now comes from AI agents.
In April 2026 we raised a $45M Series B led by Andreessen Horowitz and Salesforce Ventures, with Bain Capital Ventures and Y Combinator also backing us. We're a fast-moving,...
Browse similar: Startup jobs · San Francisco Bay Area