Self-updating documentation for startups, enterprises, and agents. Backed by Y Combinator and a16z.
About the role
Mintlify is hiring a Head of Digital Customer Success to own retention and expansion across our Digital and Self-Serve segments: the long tail of customers without a dedicated CSM. This is a builder role. You'll design and run the systems (segmentation, health signals, automated and human-led interventions) that keep thousands of customers successful at scale, and you'll own the number that proves it: gross revenue retention (GRR). You'll use AI as a core part of how you build, not a side project. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years in customer success, with meaningful experience building digital or scaled CS programs for a high-volume, low-touch customer base
- Management experience, and a preference for leverage through systems over a large team
- A track record of owning a retention number (GRR, NRR or logo churn) and moving it
- Experience building metrics and health scoring from imperfect data
- Experience designing intervention frameworks that combine automation, AI and human touch
- Real examples of using AI to build systems you've shipped. You don't need to be an engineer, but you should be fluent building with AI tools
More about this role
We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
Mintlify is the documentation platform for the AI era. More than 20,000 companies, including Anthropic, Microsoft, Coinbase, Perplexity, Replit, Vercel, and Zapier, use Mintlify to publish docs that stay current and work for both developers and AI agents. Our customers' docs reach over 100 million people a year, and nearly half of that traffic now comes from AI agents.
In April 2026 we raised a $45M Series B led by Andreessen Horowitz and Salesforce Ventures, with Bain Capital Ventures and Y Combinator also backing us. We're a fast-moving,...
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