Self-updating documentation for startups, enterprises, and agents. Backed by Y Combinator and a16z.
About the role
We're hiring a Head of Technical Support to own how Mintlify supports its customers, from fast-growing startups to our largest enterprise accounts. You'll lead a growing team of support engineers and stay hands-on: working the hardest escalations, debugging customer setups, and building the tooling that lets the team scale. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years in technical support, support engineering, or a similar customer-facing technical role, including 1+ years managing a team
- Experience leading support at a high-growth developer-tools or developer-focused company
- Strong fluency in docs and developer tooling: Git and GitHub workflows, CI/CD, Markdown/MDX, static sites, APIs and OpenAPI specs, DNS and hosting
- Hands-on debugging skills: you can reproduce an issue, read logs and config, and explain the root cause to an engineer or a customer
- You've deployed AI in a support org (agents, deflection, or AI-assisted workflows) and can show what it changed in the numbers
- Operational rigor: you've defined SLAs, built dashboards, reported metrics to leadership, and forecast volume and headcount
More about this role
We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
We're hiring a Head of Technical Support to own how Mintlify supports its customers, from fast-growing startups to our largest enterprise accounts. You'll lead a growing team of support engineers and stay hands-on: working the hardest escalations, debugging customer setups, and building the tooling that lets the team scale.
Enterprise comes first. As more large companies run their documentation on Mintlify, they expect clear SLAs, fast escalation paths, and a support partner who can go deep technically. You'll build that motion, raise the...
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