Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. Backed by Insight and Sapphire.
About the role
Be the primary point of contact for your clients day to day. Act as the direct liaison for client escalations and negotiate client communication with tact and diplomacy. Serve as the driver of internal alignment and communication on client topics and updates, and ensure client invoicing and administration is up to date and accurate. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Work for an established leader in the Cloud Native industry with over 800 enterprise customers, HQ’d in Silicon Valley
- Work with exceptionally passionate, talented, and engaging colleagues, helping Fortune and Global 2000 customers implement modern open-source cloud technologies
- Be a part of cutting-edge, open-source innovation
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued
- Flexible working schedule and remote / or hybrid work environment
- Receive a competitive compensation package
More about this role
We're looking for a Client Engagement Manager to join our remote team (Mirantis Customer Success Team). You'll be working closely with our clients and ensuring they get the most impact out of their solutions with us. These solutions include Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime.
You’ll be the client’s key contact, handling important conversations, keeping billing, admin, and contracts on track, and stepping in with a calm head if the unexpected happens. A big part of your role is communicating and keeping people aligned both internally and externally. Running client meetings and syncs, showing clients how their setup is performing with real numbers, and flagging potential concerns based on what the data is telling you. Internally you’ll act as the central link between our tech, product, and finance teams to make sure client onboardings, handoffs, and everyday requests are dealt with effectively.
Mirantis’ Customer Success team’s goal is to delight millions of developers and system administrators who rely on the Mirantis Container platform to build, share, and run their distributed applications all over the...
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