Mirum develops patient-inspired therapies for rare disease, advancing medicines where unmet need is greatest. Mirum is relentlessly rare. Learn more. Backed by NEA.
About the role
The Sr. Manager, IT – Field Engagement Platforms is responsible for the strategy, product ownership, delivery, and operational support of Mirum's global technology capabilities used by field-based Commercial and Medical Affairs teams. The role has primary accountability for the Veeva CRM ecosystem and related field engagement capabilities, clearly differentiated from the Salesforce platform supporting Patient Services and omnichannel engagement.
What they're looking for
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business, Life Sciences, or a related field
- 5+ years of experience supporting Commercial CRM and field technology platforms, preferably in the pharmaceutical, biotechnology, or life sciences industry
- Demonstrated experience as a CRM product owner, platform owner, or technology lead responsible for roadmap, backlog, releases, integrations, operational support, and stakeholder management
- Experience supporting field Commercial and/or Medical Affairs technology in a regulated environment
- Strong product and platform management skills, including roadmap development, backlog prioritization, release planning, governance, and lifecycle management
- Ability to influence without direct authority and coordinate business stakeholders, technical teams, vendors, and consultants
More about this role
Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.
The Sr. Manager, IT – Field Engagement Platforms is responsible for the strategy, product ownership, delivery, and operational support of Mirum's global technology capabilities used by field-based Commercial and Medical Affairs teams. The role has primary accountability for the Veeva CRM ecosystem and related field engagement capabilities, clearly differentiated from the Salesforce platform supporting Patient Services and omnichannel engagement.
Reporting to the Sr. Director, IT – Commercial, Medical Affairs, Patient Services, this role partners with Sales, Commercial Operations, Medical Affairs, Compliance, Data & Analytics, and other IT teams to translate business needs into scalable, compliant, and user-centered solutions. The ideal candidate combines deep...
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