Mirum develops patient-inspired therapies for rare disease, advancing medicines where unmet need is greatest. Mirum is relentlessly rare. Learn more. Backed by NEA.
About the role
The Senior Manager, Commercial IT Patient CRM Lead will serve as the IT platform and technical lead for Mirum’s Salesforce Agentforce Life Sciences (formerly Life Sciences Cloud) platform supporting Patient Services. This role is accountable for maintaining a stable, secure, and scalable production environment while leading its continued evolution to support future Patient Services capabilities and business growth. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience
- 6+ years of Salesforce experience supporting complex, business-critical production environments
- Hands-on experience architecting, implementing, and supporting Salesforce Life Sciences Cloud/Agentforce Life Sciences and/or Health Cloud solutions within pharmaceutical Patient Services
- Strong understanding of Patient Services processes, workflows, and supporting technology ecosystems
- Strong Salesforce solution architecture and technical expertise across data modeling, security, automation, configuration, environments, APIs, integrations, and release management
- Experience designing or supporting integrations between Salesforce and patient/HCP portals, contact center or IVR platforms, fax solutions, and other Patient Services technologies
More about this role
Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.
The Senior Manager, Commercial IT Patient CRM Lead will serve as the IT platform and technical lead for Mirum’s Salesforce Agentforce Life Sciences (formerly Life Sciences Cloud) platform supporting Patient Services. This role is accountable for maintaining a stable, secure, and scalable production environment while leading its continued evolution to support future Patient Services capabilities and business growth. The role requires a strong combination of Salesforce technical depth, solution architecture expertise, and hands-on experience with Life Sciences Cloud and/or Health Cloud in a Patient Services environment. The ideal candidate can move comfortably between strategic architecture, detailed technical design, production problem-solving, and cross-functional...
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