Join over 3 million members who count on a Mission Lane Visa® Credit Card. See if you'll be approved with no impact to your credit score. Backed by QED Investors.
About the role
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind? Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience leading customer operations, risk, or fraud teams, with a track record of hiring, coaching, and developing direct reports
- Working knowledge of fraud, risk operations, or credit card operations
- Comfort interpreting performance dashboards and operational data to drive coaching and performance management
- Strong verbal and written communication skills
- Ability to travel 4-6 times per year for onsite meetings and strategy sessions in Richmond, VA, or other designated U.S. locations
More about this role
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?
We're looking for a Senior Operations Lead, Fraud to lead a team of Fraud Associates protecting cardholders and Mission Lane from fraudulent activity, reporting to the Principal Operations Lead.
Somewhere right now, one of our cardholders is checking their account after an unfamiliar charge shows up, waiting to find out whether their next few weeks get harder or stay on track. The moment your team catches that charge and clears it fast is the moment their progress keeps moving instead of stalling out. As Senior Operations Lead, Fraud, you'll build the team and the coaching rhythms that make that moment happen reliably, for thousands of cardholders at once.
Fraud tactics shift constantly, and the challenge isn't just catching bad activity, it's holding the line between stopping fraud and letting legitimate cardholders through without friction, while your...
Browse similar: Startup jobs · Remote jobs