Connect your HR, finance, and operations teams. Miter is the missing piece that brings your projects, payments and people together. Backed by Battery, Bessemer and Pear VC.
About the role
As Miter moves up-market, we’re looking for a Strategic Customer Success Manager to own our largest and most complex customer relationships post-launch. You’ll manage a book of business in the $2–$3M ARR range — multi-entity accounts, large field workforces, and PE-backed, high-growth contractors where executive stakeholders are deeply invested in outcomes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years in customer success, account management, consulting, or a fast-growing services/ops role — ideally owning enterprise or strategic accounts
- Demonstrated ownership of an Enterprise book of business with a track record of strong gross and net revenue retention and expansion against quota
- Experience building relationships with and presenting to C-suite and senior executive stakeholders
- Experience with payroll, accounting, tax, HCM, ERP, or other financial/operational products
- Strong account-planning and project-management skills, able to manage multi-month initiatives and drive them to completion
- Comfort working with data (Excel/Sheets) to diagnose health, quantify value, and build the business case for expansion
More about this role
At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.
For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.
That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical , W.J. O’Neil , and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.
This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $78M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started.
As Miter moves up-market, we’re looking for a Strategic Customer Success Manager to own our largest and...
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