Understand the forces shaping mobility today, powered by the industry’s most extensive global analyst team.
About the role
• Serve as a subject matter expert on automotiveMastermind products, systems, processes, and initiatives while providing exceptional support to internal and external customers. • Resolve complex technical issues escalated from Level 1 by troubleshooting, investigating root causes, prioritizing incidents, and coordinating escalations to other support teams as needed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree or 5+ years of experience in technical support, customer support operations, SaaS support, consulting, or a related field
- Strong interpersonal, written, and verbal communication skills with the ability to build relationships and effectively communicate with both technical and non-technical audiences
- Advanced troubleshooting, analytical, and problem-solving skills with the ability to investigate complex issues and identify root causes
- Demonstrated experience managing customer relationships and delivering exceptional customer service in a fast-paced environment
- Advanced experience with relational databases, including SQL queries, joins, views, and stored procedures
- Advanced proficiency with Excel, including formulas, pivot tables, lookups, and data analysis
More about this role
At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.
Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experience. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights.
Our Company was founded on the idea that there are patterns in people’s behavior that, with the right logic, can be used to predict future outcomes. We are a small but rapidly growing organization that works in partnership with our customers to create solutions that are simply not found anywhere else. We work in groups rather than in structured corporate hierarchies; our...
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