Model N's leading cloud-based revenue management solutions for high tech and life sciences industries allow companies to impact their top-line. Maximize every revenue moment. Backed by Accel.
About the role
We are seeking a Director, Business Services for Medicaid Operations, to lead a critical area of our Revenue Management Services organization. In this role, you will serve as our Medicaid leader and subject matter expert, shaping how we deliver exceptional service, advance operational excellence, and bring industry-leading practices to our clients.
What they're looking for
- Bachelor’s degree in accounting, Finance, Business, or related field
- 10+ years of experience working in the pharmaceutical industry with Medicaid agreements, including experience leading teams and managing client relationships, is required
- Proven people leadership experience, with the ability to build, coach, and develop high-performing teams, set clear expectations, and foster a culture of accountability, collaboration, and continuous growth
- Demonstrated ability to lead through change and serve as a change agent, driving process improvement, operational transformation, and adoption of new ways of working across teams and stakeholders
- Experience working with Medicaid rebate systems, recognized subject matter expertise in Medicaid rebates, with the ability to set and champion best practices
- Experience working in mandated deadline environment, effective management of multiple client assignments, ability to prioritize
More about this role
We are seeking a Director, Business Services for Medicaid Operations, to lead a critical area of our Revenue Management Services organization. In this role, you will serve as our Medicaid leader and subject matter expert, shaping how we deliver exceptional service, advance operational excellence, and bring industry-leading practices to our clients. You will play a highly visible leadership role—building strong partnerships across clients and internal teams, developing high-performing talent, and driving innovation, efficiency, and continuous improvement across the function. We continue to expand our services and solutions to help clients meet their strategic priorities, strengthen compliance programs, and optimize their Medicaid rebate management operations. This is an exciting opportunity for a leader who thrives at the intersection of client impact, team leadership, and business transformation. This role is fully remote.
Service Delivery & Operational Excellence
- Own and develop best-in-class delivery processes and outputs that provide clients with a positive experience and demonstrate the value of the service.
- Act as a driver of efficiency and a leader of change, continually...
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