Orion Digital builds platforms for the AI-driven financial system, spanning wealth, payments and consumer lending through Intelligent Investing, Carta and Mogo.
About the role
Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you! The base salary for this role is: $35,000 - $37,960 CAD (dependent on province of employment) plus Commissions Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- To be mission driven, self-motivated
- To maintain focus and ruthlessly prioritize your core job responsibilities
- At least 1+ years of experience working in collections/AR, first or third party
- Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
- Comfortable using MS Office (Word, Chat GPT,Outlook, and Excel), as well as Windows operating systems
- Excellent verbal & written communication skills (you're incredibly persuasive!)
More about this role
Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you!
The base salary for this role is: $35,000 - $37,960 CAD (dependent on province of employment) plus Commissions
- Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention.
- Be a part of a high performing team and strive to exceed individual daily and monthly targets.
- Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder.
- Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
- Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must.
- Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about...
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