About Monalee
About the Role Artemis is looking for an experienced Customer Success Manager to own customer relationships from post-sale onboarding through adoption, retention, renewal, and growth. This is not a traditional support role. Backed by Long Journey Ventures.
About the role
The role includes variable compensation with a target total compensation of approximately $120,000 annually . Specific performance measures may evolve as Artemis grows, but the goal will remain the same: reward CSMs for creating successful, engaged, retained customers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of Customer Success, Account Management, or similar post-sale SaaS experience
- Experience managing a meaningful book of B2B customers and being accountable for retention and adoption
- Strong understanding of SaaS onboarding, product adoption, renewals, churn prevention, and customer health
- Comfortable using data and product usage signals to determine where customers need attention
- Able to manage multiple customers and priorities without requiring a heavily prescribed process
- Strong communicator who is comfortable having direct conversations with customers when adoption or expectations are off track
More about this role
- Own a portfolio of Artemis customers throughout the post-sale lifecycle.
- Guide new customers through onboarding and into meaningful product adoption.
- Drive customers toward early usage milestones, including an initial target of at least 30% of contracted usage within their first 30 days.
- Continue driving deeper adoption after onboarding and identify customers who are underutilizing the platform.
- Monitor customer health and proactively intervene when usage, engagement, payment status, or other signals indicate churn risk.
- Own retention and renewal outcomes across your book of business.
- Identify expansion opportunities and partner with Sales when a customer is ready to grow.
- Build strong relationships with customer stakeholders and understand their business goals, workflows, and challenges.
- Partner closely with Sales to ensure expectations set during the sales process translate into successful customer outcomes.
- Work with Product and technical teams to surface recurring customer feedback, implementation issues, and product needs.
- Maintain accurate customer health, onboarding, adoption, renewal, and churn information in our systems.
- Help improve the playbooks,...
Browse similar: Startup jobs · Remote jobs