Get your ideas to market faster with a flexible, AI-ready database. MongoDB makes working with data easy. Backed by NEA, Sequoia and USV.
About the role
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for our customers. We're looking to speak with candidates based in New York City for our hybrid working model. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You are a calm, empathetic technical leader who earns trust with customers, engineers, and cross-functional partners
- You are comfortable leading through influence, ambiguity, and incomplete information
- You use data to identify risks, prioritize work, and allocate team capacity
- You balance hands-on customer support with coaching, quality management, and continuous improvement
More about this role
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for our customers.
We're looking to speak with candidates based in New York City for our hybrid working model.
As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don’t worry – you’ll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you’ll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team.
Role scope: This is a technical Team Lead role rather...
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