Get your ideas to market faster with a flexible, AI-ready database. MongoDB makes working with data easy. Backed by NEA, Sequoia and USV.
About the role
Our CS Operations team, part of our broader Customer Operations team, strives to help our Customer Success organization scale and grow faster. This function will act as a key business partner to the leaders of our Customer Success team. Your responsibilities will range across a variety of strategic initiatives including piloting and scaling up new projects, analyzing data to come up with meaningful business insights, and optimizing processes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
- 5+ years of work experience in either CS, Sales, GTM Strategy and/or Operations
- 1+ years of leadership experience
- Comfortable being in a player-coach manager type role
- Familiarity with consumption-based software business models
- Experience as a business partner to a field organization
More about this role
Our CS Operations team, part of our broader Customer Operations team, strives to help our Customer Success organization scale and grow faster. This function will act as a key business partner to the leaders of our Customer Success team. Your responsibilities will range across a variety of strategic initiatives including piloting and scaling up new projects, analyzing data to come up with meaningful business insights, and optimizing processes. We are looking for an experienced professional to help us lead this global team. You will be responsible for learning the ins and outs of MongoDB’s Customer Success function, play a critical role in building relationships with the senior leadership team, and drive forward initiatives that will help us unlock sales revenue. The ideal candidate understands what makes our Customers successful and makes a Field team thrive, has a strong interest in analyzing data to understand the business and drive impact, and thrives in shaping narratives that are conducive to helping our teams grow.
- Lead a team of analytical and operational business partners that are aligned to the CS organization
- Drive the operating rhythm of our business including...
Browse similar: Startup jobs