Narmi helps community banks and credit unions launch modern digital banking, account opening, instant payments, and fraud prevention. See it live — request a demo. Backed by NEA and Techstars.
About the role
The Director, Strategic Accounts is the most senior relationship at each of our largest customer accounts. You own the renewal. You own the growth. You're the person a bank CEO calls when something big is happening, good or bad. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own a book of enterprise bank and credit union accounts: strategy, relationship, renewal, expansion
- Become the trusted advisor to C-suite and SVP stakeholders at your customers. CEOs, CFOs, and Chief Digital Officers are your people
- Drive measurable outcomes for your customers: digital deposit growth, account opening, operational efficiency, and product adoption
- Lead renewal, extension, and expansion conversations that contribute directly to Narmi's top-line growth. Track what matters: Net Retention Revenue, NPS, feature adoption
- Work closely with Product and Engineering to translate customer feedback into clear, actionable product requirements
- Use product data to spot risks early, surface growth opportunities, and make the case for what to do next
More about this role
About Us
Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.
The Director, Strategic Accounts is the most senior relationship at each of our largest customer accounts. You own the renewal. You own the growth. You're the person a bank CEO calls when something big is happening, good or bad.
You'll partner with our Product and Engineering teams to turn customer feedback into the next version of Narmi. You'll work with Technical Account Managers, who handle the day-to-day of your accounts and you'll carry real commercial accountability for Net Retention, expansion, and customer satisfaction.
This is...
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