Autonomic logistics by Nash. Unify decisioning across fleets, carriers, and fulfillment networks. Set the objective; AI agents work until you hit it. Backed by Y Combinator.
About the role
Nash is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team. This role sits at the heart of how Nash stabilizes the platform for our enterprise merchants - owning the investigation, resolution, and clean escalation of complex platform and integration issues across our delivery orchestration system. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2 - 5+ years in Technical Support, Support Engineering, or a related technical role in a SaaS environment
- Hands-on experience investigating complex platform issues - not just routing tickets, but actually diagnosing what is happening
- Comfortable with APIs, webhooks, and integration troubleshooting in a production environment
- Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)
- Clear, calm written communication — especially during incidents or when customers are frustrated
- Judgment about when to investigate further versus escalate, and the discipline to document thoroughly either way
More about this role
Nash is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team. This role sits at the heart of how Nash stabilizes the platform for our enterprise merchants - owning the investigation, resolution, and clean escalation of complex platform and integration issues across our delivery orchestration system.
Technical Support is Nash's intake and stabilization layer for everything beyond high-volume delivery inquiries. You'll be the person customers and internal teams rely on when something unusual is happening on the platform: a stuck integration, an unexpected provider behavior, a configuration question that needs real investigation. You'll resolve what you can, escalate what you can't with the context needed to move quickly, and help build the knowledge base that makes the next occurrence faster.
This is a role for someone who enjoys the detective work of complex, ambiguous technical problems, communicates clearly under pressure, and takes ownership seriously.
Remote in Eastern US (required)
US Time (Eastern): Friday - Tuesday, 8A - 5P
4 weeks, Monday - Friday
This is a remote role, but candidates must be located in the US in Eastern timezone. This...
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