Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care. Backed by Lightspeed and Sequoia.
About the role
The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms. This role ensures that clinical systems, laboratory equipment workflows, and data pipelines operate with high reliability, scalability, and compliance in a regulated healthcare environment.
What they're looking for
- 8+ years of experience in service engineering, engineering roles
- 5+ years of people management experience leading technical teams
- Strong experience operating highly available, mission-critical production systems
- Proven expertise in incident management and root cause analysis
- Hands-on experience with CMMS and LIMs environments
- Strong written and verbal communication skills, especially in high-stakes situations
More about this role
The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms. This role ensures that clinical systems, laboratory equipment workflows, and data pipelines operate with high reliability, scalability, and compliance in a regulated healthcare environment.
You will lead a team responsible for production stability, incident response, and service health, partnering closely with Production Engineering, Lab Operations, Bioinformatics, Infrastructure, Facilities, and Compliance to support mission-critical genetic testing and diagnostics.
- Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems
- Establish clear expectations around ownership, on-call readiness, and operational excellence
- Drive hiring, onboarding, performance management, and career growth
- Foster a blameless, learning-oriented culture focused on patient impact and reliability
- Own reliability and availability for production services supporting laboratory operations, reporting, and customer delivery
- Define and manage SLAs, SLOs, and operational KPIs aligned with clinical and business priorities
-...
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