About Natera
Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care. Backed by Lightspeed and Sequoia.
About the role
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
What they're looking for
- High School Diploma (or equivalent) required
- 2+ years of medical industry related experience
- Previous computer experience is required
- Previous data entry experience is required
- Trained on all product types and able to accession with high accuracy and efficiency consistently
- Ability to handle most escalations, discrepancies, and holds
More about this role
- Review select cases for accuracy of tissue request and escalate to PA’s when needed, complete accurate data entry.
- Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
- Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
- Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.
- Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc
- Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases
- This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training...
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